EstateRelays LLC Privacy Policy EstateRelays LLC (“Company,” “we,” “our,” or “us”) respects your privacy and is committed to protecting the personal information you provide when using our website and services. This Privacy Policy explains how we collect, use, protect, and process your information when you visit EstateRelays LLC or interact with our services. By using our website or communicating with us, you consent to the practices described in this Privacy Policy. Information We Collect We may collect personal information that you voluntarily provide to us, including but not limited to: Name Business name Email address Phone number Mailing address Communication preferences Information submitted through contact forms or SMS opt-in forms Customer service inquiries Billing and payment information We may also collect certain non-personal information related to your interaction with our website and services, including: Browser type Device information IP address Usage data Website interaction analytics How We Collect Information We collect information through: Website contact forms Phone calls and SMS communications Email communications Customer onboarding processes Service inquiries Analytics technologies Payment transactions CRM and automation systems Information may also be collected automatically through technologies such as analytics tools and server logs. How We Use Information We use collected information to: Provide and manage our services Communicate with customers and leads Respond to inquiries and support requests Send transactional or service-related communications Deliver SMS notifications and updates Process payments and invoices Improve website performance and customer experience Maintain internal business records Monitor and protect against fraud or unauthorized activity Comply with legal obligations SMS & Communications By providing your phone number and opting in to receive SMS communications from EstateRelays LLC, you consent to receive text messages related to: Customer support Appointment or project updates Service notifications Account-related communications Follow-up messages Business communications regarding requested services Message frequency may vary. Message and data rates may apply. You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at caleb@estaterelays.com or 480-520-3949. Consent to receive SMS messages is not a condition of purchase. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services. No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. EstateRelays LLC does not sell, rent, or share SMS consent data or personal information for marketing or promotional purposes. Data Sharing Policy EstateRelays LLC does not sell customer information, lead data, or personal information to any third parties. We may use trusted service providers solely for operational business purposes, including payment processing, communications delivery, analytics, hosting, and customer relationship management. These providers are contractually obligated to protect your information and may only use it to provide services on our behalf. SMS consent data, phone numbers, and opt-in records are never sold, rented, or used for third-party marketing purposes. EstateRelays LLC does not share SMS consent with affiliates or third parties for promotional or marketing use. No mobile information will be shared with third parties or affiliates for marketing/promotional purposes. Cookies & Tracking Technologies EstateRelays LLC may use limited tracking technologies and analytics tools to monitor website performance and improve user experience. We may use services such as: Google Analytics These technologies may collect non-personal browsing information such as page visits, device type, and session activity. You may control browser settings to limit or disable cookies where applicable. Data Security Practices We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, misuse, disclosure, alteration, or destruction. Security measures may include: Secure hosting environments Access controls Encrypted communications where appropriate Restricted access to customer information Monitoring of system activity While we strive to protect your information, no electronic transmission or storage method can be guaranteed to be 100% secure. Data Retention We retain personal information only as long as necessary to: Provide services Fulfill contractual obligations Maintain business and legal records Resolve disputes Enforce agreements Comply with applicable laws and regulations When information is no longer required, we take reasonable steps to securely delete or anonymize it. Third-Party Services EstateRelays LLC uses third-party platforms and vendors to support business operations and service delivery. Primary service providers may include: GoHighLevel for CRM management, contact storage, forms, automation workflows, SMS messaging, communication tracking, and business operations Stripe for payment processing Mailgun for email communications Google Analytics for website analytics and performance monitoring These providers may process data on our behalf solely for operational and service-related purposes. Your Rights & Choices Depending on your location and applicable laws, you may have rights regarding your personal information, including the right to: Request access to your information Request correction of inaccurate data Request deletion of personal information Withdraw communication consent Opt out of communications Request information about how data is processed To exercise your rights, please contact us using the information provided below. Opt-Out Instructions You may opt out of communications at any time: SMS: Reply STOP to unsubscribe SMS Support: Reply HELP for assistance Email: Use the unsubscribe link in emails where applicable Direct Contact: Email caleb@estaterelays.com or call 480-520-3949 Requests are processed within a reasonable timeframe in accordance with applicable law. Children’s Information Our services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children. If we become aware that information from a child under 13 has been collected, we will take reasonable steps to delete such information promptly. Changes to This Policy EstateRelays LLC may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updated versions will be posted on this page with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised Privacy Policy. Contact Information EstateRelays LLC 1111 E University Dr Tempe, AZ 85288 United States Email: caleb@estaterelays.com Phone: 480-520-3949 Website: https://estaterelays.com/ Last Updated: May 25, 2026